Frequently Asked Questions

Got questions? The cats are busy, but we're here to help. 🖤

Orders

How do I place an order?

Simply browse our collections, add your favourite items to your cart, and proceed to checkout. It's that easy — no black magic required.

Can I change or cancel my order after placing it?

We process orders quickly, so changes or cancellations must be requested within 24 hours of placing your order. Contact us as soon as possible at our Contact page and we'll do our best to help.

Will I receive an order confirmation?

Yes! A confirmation email will be sent to you as soon as your order is placed. Check your spam folder if you don't see it within a few minutes.

Shipping

Where do you ship to?

We ship across Canada and internationally. Shipping rates and delivery times vary by destination and will be calculated at checkout.

How long does shipping take?

Domestic orders typically arrive within 7–14 business days. International orders may take 14–21 business days depending on your location and local customs.

How do I track my order?

Once your order ships, you'll receive a tracking number by email. You can use it to follow your package every step of the way.

Why is my order taking longer than expected?

Occasionally, orders may be delayed due to high demand, customs processing, or carrier delays. If it's been more than 21 business days, please contact us and we'll look into it.

Returns & Refunds

What is your return policy?

We accept return requests within 14 days of delivery for items that arrive damaged or defective. Please contact us with your order number and a photo of the issue.

Can I return an item if I changed my mind?

Due to the nature of our products, we are unable to accept returns for change of mind. Please review product descriptions carefully before purchasing.

When will I receive my refund?

Once your return is approved, refunds are processed within 5–7 business days back to your original payment method.

Products

Are your products as described?

We do our best to represent every item accurately with detailed descriptions and photos. Colours may vary slightly due to screen settings and lighting. Some photos are made with the help of AI.

Do you restock sold-out items?

Some items are restocked regularly, while others are one-of-a-kind finds. Follow us on social media or check back often so you don't miss out.

Do you offer gift wrapping?

Not at this time, but it's something we're brewing up. Stay tuned! 🐾

Contact & Support

How do I get in touch?

You can reach us anytime through our Contact page. We aim to respond within 1–2 business days.

Do you have a physical store?

We're online only for now — which means you can shop in your pyjamas. No judgment from the cats.