Refund policy

Refund & Return Policy

At Bad Luck Boutique, all sales are final. As a curated online boutique, we do not accept physical returns or exchanges.

Order Cancellations

Orders cannot be cancelled once placed, as they are processed immediately with our fulfillment partners. Please review your order carefully before completing your purchase.

Defective or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, we will make it right — no return required. Contact us within 30 days of delivery at [your contact email] with your order number and a photo of the issue. Refunds for defective or incorrect items apply to the affected item(s) only, not the full order, unless the remaining items are rendered unusable as a result.

We'll issue a full refund or store credit for the affected item(s) at your discretion.

Change of Mind

All purchases are final sale. We encourage you to review product details carefully before ordering. If you have questions before purchasing, we're happy to help — just reach out.

Shipping & Delivery

Orders are fulfilled by our suppliers and typically arrive within 7–21 business days from the date of shipment, depending on your location. Tracking information will be provided once your order ships. Please allow 2–5 business days for tracking to activate after your shipment confirmation email.

Lost or Missing Packages

If your order has not arrived within30 days of the ship date, contact us at trouble@badluckboutique.com and we will investigate with the carrier. If the package is confirmed lost, we will issue a full refund or arrange a replacement at no additional cost.

Customs & Duties

For international orders, customs fees, import duties, and taxes may be assessed by your country upon delivery. These charges are the sole responsibility of the customer. Bad Luck Boutique has no control over these fees and cannot predict their amount.

Refunds

Approved refunds are processed within 5 business days. Please allow up to 10 business days for the amount to appear on your original payment method, depending on your bank or card issuer. Store credit, where applicable, is valid for 12 months from the date of issue.

Questions?