Refund policy

Refund & Return Policy

At Bad Luck Boutique, all sales are final. As a curated online boutique, we don't accept returns or exchanges for change-of-mind, sizing issues, or "it's just not for me" — please review product details carefully before ordering. Questions before you buy? We're happy to help — just reach out.

Order Cancellations

Orders cannot be cancelled once placed, as they're processed immediately with our fulfillment partners. Please double-check your order before completing checkout.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, we'll make it right — no return shipping required. Contact us within 30 days of delivery at trouble@badluckboutique.com with your order number and a photo of the issue.

Refunds for defective or incorrect items apply to the affected item(s) only, unless the remaining items in your order are rendered unusable as a result. We'll issue a full refund or store credit for the affected item(s), at your discretion.

Lost or Missing Packages

If your order hasn't arrived within 30 days of the ship date, contact us at trouble@badluckboutique.com and we'll investigate with the carrier. If the package is confirmed lost, we'll issue a full refund or arrange a replacement at no additional cost.

Shipping & Delivery

Orders typically arrive within 7–21 business days from the date of shipment, depending on your location and shipping method selected. Tracking information is provided once your order ships — please allow 2–5 business days for tracking to activate. Full shipping details are available on our Shipping Policy page.

Customs & Duties

For international orders, any customs fees, import duties, or taxes assessed by your country are the sole responsibility of the customer. Bad Luck Boutique has no control over these fees and cannot predict their amount.

Refunds

Approved refunds are processed within 5 business days. Please allow up to 10 business days for the amount to appear on your original payment method, depending on your bank or card issuer. Store credit, where issued, is valid for 12 months from the date of issue.

Questions?

Contact us at trouble@badluckboutique.com — we typically respond within 1–2 business days.