Shipping policy
Shipping & Returns
(Or: What Happens After You Tempt Fate)
Shipping
Every curse takes time to brew. Most orders leave our lair within 1–3 business days. Once they're loose in the world, expect:
- Standard Shipping: 7–14 business days
- Express Shipping: 3–7 business days (for those who can't wait for their fortune to turn)
Once your order ships, you'll receive a tracking number by email — consider it a séance you can actually follow along with.
A note on timing: some of our cursed goods travel from far-flung corners of the world to reach you. If your delivery window feels a little longer than your average online order, that's the price of rare and unusual finds — not a sign the shipping gods have forsaken you. If something feels off, reach out. We're far friendlier than our branding suggests.
International orders: Yes, bad luck travels. Shipping times vary by destination. Any customs fees, duties, or import taxes assessed by your country are the responsibility of the buyer and are outside our control.
Order Cancellations
Orders cannot be cancelled once placed, as they're processed immediately with our fulfillment partners. Please review your order carefully before checking out.
Returns & Exchanges
All sales are final. As a curated boutique, we don't accept returns or exchanges for change-of-mind, incorrect sizing, or "it's just not for me" — please review product details closely before ordering, and reach out with any questions before you buy.
That said, we stand behind what we send you:
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery at trouble@badluckboutique.com with your order number and a photo of the issue. No return shipping required. We'll issue a full refund or store credit for the affected item(s) at your discretion — refunds apply to the affected item(s) only, unless the rest of your order is rendered unusable as a result.
Lost or Missing Packages
If your order hasn't arrived within 30 days of the ship date, contact us at trouble@badluckboutique.com and we'll investigate with the carrier. If the package is confirmed lost, we'll issue a full refund or send a replacement at no additional cost.
Refund Processing
Approved refunds are processed within 5 business days. Please allow up to 10 business days for the funds to appear on your original payment method, depending on your bank or card issuer. Store credit, where issued, is valid for 12 months from the date of issue.
Questions? Doubts? A sudden feeling of dread?
Reach out at trouble@badluckboutique.com — we typically respond within 1–2 business days. We don't bite. Much.